We are committed to making your shipping experience smooth and eco-friendly, worldwide. This shipping policy explains how we handle orders, shipping methods, rates, and estimated delivery items. 

Address Information

Orders are processed as quickly as possible. To ensure timely delivery, please double-check that you have provided a correct and complete shipping address. Verify that both your shipping address and billing address are accurate.

Order Confirmation

After you place an order, you will receive an email with your purchase details. Please check it to ensure everything is correct.

Order Processing

Our team works hard to get your order ready, usually within 1-2 working days. During busy times, it might take a bit longer. We appreciate your understanding.

Carriers

We use trusted shipping companies to ensure your item arrives safely and on time. The choice depends on your location and what you ordered.

Delivery Times

We want you to enjoy your item as soon as possible. Here is when you can usually expect it:

(business days)

• Europe: 4-9 days 
• Rest of Europe: 8-12 days
• Rest of the world: 8-12 days

 

(No import duties or customs charges/taxes to countries in the European Union.)

*Please remember that these are estimates and may be influenced by unexpected delays or during busy periods.

Delivery times exclude customs clearance delays and any other delays caused in circumstances that are outside our control.

Tracking Information

We will provide you a tracking number that you can use on our website to track the progress of your shipment once your order is shipped.

International Shipping

We offer worldwide shipping to all countries. Whether you are in Europe or anywhere else around the world, we are here to make sure your item reaches you safely.

Delivery Delays

Our shipping partners try their best to deliver on time, but sometimes things like busy periods or customs can slow them down. We appreciate your understanding

Package Loss

If, by chance, your package is lost or stolen while in transit (though it happens rarely), contact our customer service team immediately. 

We will start a case with our shipping partner and, if necessary, we arrange to send you a replacement. 

🧾 Missing or Delayed Orders

If your package hasn’t arrived within 15 business daysof shipment, please contact us with your order number and we’ll investigate immediately.

✨ Need Help?

Our customer service team is here to assist you.

If you have any questions or concerns about our shipping policy, contact us.